Privacy Policy

Effective Date: 24th March 2025

1. Introduction
Welcome to 361 Concierge. We are a luxury travel and lifestyle service provider based in the United Kingdom, offering bespoke experiences to clients worldwide. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.

2. Information We Collect
We may collect and process the following types of personal information:

  • Personal Identification Information: Name, email address, phone number, postal address.

  • Payment Information: Billing details, transaction history.

  • Travel & Lifestyle Preferences: Specific requests related to travel, accommodation, events, and lifestyle services.

  • Technical Data: IP address, browser type, and device information when using our website.

  • Communications: Emails, messages, and interactions with our customer service.

3. How We Use Your Information
We use your data for the following purposes:

  • To provide and manage our concierge services.

  • To personalise recommendations based on your preferences.

  • To process payments and bookings.

  • To communicate with you about our services, offers, and updates.

  • To comply with legal obligations and prevent fraud.

4. Sharing Your Information
We may share your data with:

  • Trusted partners, service providers, and suppliers to fulfil your requests.

  • Payment processors to handle transactions securely.

  • Legal or regulatory authorities if required by law.

  • Third parties in the event of a business transfer or acquisition.

We do not sell or rent your personal data to third parties.

5. International Data Transfers
As we work with international partners, your data may be transferred outside the UK. In such cases, we ensure adequate protection through contractual agreements and compliance with applicable data protection laws.

6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

7. Your Rights
Under UK and EU data protection laws, you have the following rights:

  • The right to access, correct, or delete your personal data.

  • The right to withdraw consent where applicable.

  • The right to object to processing or request data portability.

  • The right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have mishandled your data.

To exercise your rights, please contact us at jon@361concierge.com

8. Security Measures
We take appropriate security measures to protect your data from unauthorised access, alteration, disclosure, or destruction. However, no online transmission is entirely secure, and we encourage caution when sharing personal information online.

9. Cookies and Tracking Technologies
Our website uses cookies to improve your browsing experience. For more information, please refer to our [Cookie Policy] [Insert Link if applicable].

10. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page, and we recommend reviewing it periodically.

11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:

361 Concierge
hello@361concierge.com